Effective Date: May 7, 2025
Welcome to Simple Tenant (“we,” “us,” “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-driven voice assistant and scheduling services.
Call Recordings. To provide and improve our AI services, we may record and store audio of inbound and outbound calls. These recordings are used for AI training, quality assurance, troubleshooting, and compliance with legal obligations.
Contact Information. When you sign up, we collect your name, phone number, email address, and business details.
SMS Data. When you opt in to receive SMS messages, we collect the phone number you provide, message content, delivery status, timestamps, and any replies you send.
Usage Data. We automatically collect data about how you use our services (e.g., call duration, feature usage).
By using our services or by providing your phone number, you expressly consent to the recording of calls. We will notify callers at the start of each call that recording may occur for AI processing and quality purposes.
Service Delivery. To route and manage calls, confirm appointments, handle cancellations, and send SMS appointment reminders.
AI Improvement. To train and refine our AI models, enhancing accuracy in speech recognition and conversational flows.
Support & Troubleshooting. To investigate issues, resolve disputes, and monitor system performance.
Communications.
Within Simple Tenant. Shared with team members on a need-to-know basis.
Service Providers. We may share recordings, SMS logs, and data with third-party AI/ML providers, SMS gateway partners, and cloud hosting services under strict confidentiality and security obligations.
Legal Requirements. We may disclose data if required by law, court order, or in response to valid legal process.
We implement administrative, technical, and physical safeguards to protect your information. Access to recordings, SMS logs, and personal data is restricted, encrypted at rest and in transit, and monitored.
We retain call recordings, SMS data, and associated information for as long as necessary to provide our services and comply with legal obligations. You may request deletion via manvu@simple-tenant.com; subject to regulatory or legal retention requirements, we will honor reasonable requests.
Access & Portability. Request a copy of your personal data.
Correction. Ask us to correct inaccurate information.
Deletion. Request deletion of personal data, subject to legal exceptions.
Opt-Out.
STOP to any SMS message or contact us to stop all SMS communications.Messaging Charges. You may incur message and data rates from your carrier. Contact your carrier for details.
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from anyone under 13. If we become aware that we have inadvertently collected personal data from a child under 13, we will delete such information.
We may update this Privacy Policy periodically. We will post the revised date at the top and notify you of significant changes via email or in-app notice.
If you have questions or wish to exercise your rights, email us at manvu@simple-tenant.com or write to: